FAQ Frequently Asked Questions

1. What services does Mailpowerpro provide?

Maipowerpro is a powerful email marketing platform and tool. Our team also offers website-creation and SEO services for businesses looking for a state-of-the-art website for their business, which is SEO optimized for higher rankings in search engines.

2. What industries do you serve?

Mailpowerpro is suitable for almost all businesses, belonging to a wide range of industries

3. How long does it take to start an email campaign?

As soon as you have created an account in Mailpowerpro and purchased a package, we will start working for you. It can take a while to access and configure the settings of the new domain. Usually you should be able to start your first mail campaign within one working day.

4. Do you provide support?

Yes! We offer human support, executed by dedicated experts. We want our customers to succeed and to use our platform with pleasure, without stress.

5. Can I use Mailpowerpro for transactional and promotional email?

No. You can use Mailpowerpro only for promotional emails, not for transactional emails.
We recommend that you use the hosting of your website to configure and send your transactional emails. It is advised to keep your promotional and transactional email sending separate.

6. What do I need to start making email campaigns?

You need the following:
A website to which you will direct email receivers
An email subscriber list or mailing list
A separate domain name for your mail server
Email design or template

If you have any doubts, please contact us, we will help you.

7. Can I ask for a refund if I am not satisfied?

Mailpowerpro does not offer refunds. Mailpowerpro works with a very high level of reliability and efficiency. If a customer is not satisfied, he/she can contact Mailpowerpro and explain precisely what the cause of dissatisfaction is. We will do our best to solve any issue.

8. How do I get started?

To get started, create an account on Mailpowerpro. Purchase a plan. If you are in doubt, please contact us before you buy.
After that – you can follow the procedure. It is simple!

9. About Mailpowerpro – which country are you located in?

We are located in the Netherlands, Europe.

10) Are your prices including taxes?

All our prices are excluding taxes. However, for customers in most countries, the applicable taxes = 0. For customers in the Netherlands, 21% VAT is applicable. 

11) Are there any restrictions on using Mailpowerpro?

Yes. Content and promotion involving the following industries and topics is forbidden in Mailpowerpro:
pornography, sex, medications, drugs, vapes, stimulants, hate messages, political messages.

12) How do I contact your team?

You can contact us via email at support[at]mailpowerpro.com]. We’ll respond within 24 hours!
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